WooDoo - Booking.com™

In this article we will describe the initialization procedure of the Booking.com channel and the specific features of this connection.

However, the activation of a channel needs preliminary operations, such as the acquisition of the channel on Woodoo. It must be completed by the configuration (mapping of rooms and rates), which is actually a common procedure for all WooDoo channels. That' s why we have created general articles describing these further operations:

☞ Docs: Acquiring a Channel

☞ Docs: Configuring a Channel

The activation of a channel is a procedure that can be done autonomously by Wubook users, but if it's been a long time since your training and even following the instructions on this page you don't feel confident to proceed, ask for assistance from the WuBook staff that will be happy to help you.

☞ Docs: WuBook support, interaction and training


Initialization


After acquiring the channel in WooDoo and entering your Booking.com Hotel ID, by clicking on > Confirm you will enter the channel initialization phase: this is the connection authorization that the OTA portal must issue to WuBook.



To connect Woodoo to Booking.com you must proceed directly from your B.com account. You must then access your Booking.com extranet:

Web: Extranet Booking.com


Click on > Settings at the top right and select > Channel manager from the drop-down menu.



Click on > Search to start the search and type "Wubook".

Please note: If you already work with a channel manager and want to change provider, click on "Switch to another connectivity provider".



You must indicate that the connection type must be complete, i.e. "two-way". To do this, you must tick both check boxes:

- "Rates and availability": manage the rates and availability of your property through the provider.

- "Reservations": manage the reservations you have received and will receive from Booking.com through the provider.

The connection to Wubook includes 3 steps.

  1. By clicking on " Next ", you will accept the contract, and an automatic email will be sent from Booking.com to WuBook to request the channel initialization (1st step);
  2. After the 2nd step you can choose whether to connect to Wubook automatically or manually receiving instructions via email. You will find a pre-selected option to connect to the provider automatically.  If instead you prefer to connect manually, please select "I don't want to connect automatically and I would like to receive instructions to activate the connection manually", and click on "Save".



At this point it' s up to Wubook: our systems will automatically initialize the channel in a few minutes and you will be able to configure it autonomously, i.e. to map rooms and rates.

The configuration of rooms and rates on the Booking.com channel is the same as described in the generic article:

☞ Docs: Configuring a Channel

The peculiarities of the Booking.com channel are the possibility to map the Single Rate in the rooms association table and the possibility to set the values of Minimum Advance and Maximum Advance in a special table after the Rates association table:



Single rate


Booking.com allows you to sell any type of room as " single-use": the Single Rate of Booking.com is not a real rate on which you can define separate restrictions. The restrictions of the single-use (except for the closure) will be the same as for the main room.


☞ Docs: Setting Prices, Restrictions and Availability

WooDoo allows you to manage this sale through the connection of a virtual room. Price and closure of the WooDoo virtual room will define price and closure of the Single rate on Booking.com. Any other restrictions will be taken from the main room.

☞ Docs: Virtual Rooms



Completing the connection


The channel mapping operation completes the 2nd step, but does not start it yet. In fact it will be necessary to complete the Channel Manager activation procedure in the Booking.com extranet confirming definitely the activation: 3°step.

When Wubook has confirmed the channel configuration, you will receive a new notification in the "Messages" section of the Booking.com extranet.

If you have chosen the automatic mode, the connection with Wubook will be immediately activated and the status becomes "Active".

If you have chosen the manual mode, you have to approve the connection via the link provided by e-mail or from the "Channel manager" section of the extranet.



On WooDoo the channel is active only when the green gear symbol appears in the WooDoo > Channels section of your account. 


CONGRATULATIONS: the channel is active and your Booking.com account is now connected to the Channel Manager!

Don't forget that from now on you will have to work on WooDoo to update your rates and availability on Booking.com!


Importing reservations history


Once the channel is activated (and only after activating it) the button to import from Booking.com the archive of reservations received with check-out date in the future will appear in the interface:


By clicking on "Import reservations history" the reservations will be inserted in the system and they will be displayed in the Reservations section.

If instead you have already entered manually on Tabla all the Booking.com reservations received, you don't need to import anything (otherwise the availability would be scaled twice!) and you just need to click on "I don't need this tool" to make the box disappear.


Checking for updates


You can check if updates have been sent and when they are executed from the WooDoo > Updates section. The first update, covering a very long period, will take longer than the daily updates: it may take a few more minutes.
After having waited a few minutes and checked in the Updates section that the first update has been performed, it is always good to check directly in the extranet of the portal if the values of availability, prices and restrictions correspond to those expected and set on WooDoo.
If this is not the case, please let our support know a specific day/room on which you have verified a misalignment, so we can check the settings together and see if there are any problems!

Please note: the check must be done after waiting for the first update has been performed and directly on the Extranet, not on the public booking portal, on which the update of data does not depend on the channel manager but has OTA's own technical timing!

Reconfiguring the channel


If you change your room and rate map on Booking.com, for example by creating a new room or rate, you will need to RECONFIGURE the channel. This operation has no peculiarities for the Booking.com:


☞ Docs: Reconfiguring a Channel


Reopen closed rooms


If a room is booked and the reservation is cancelled, then the room must go back on sale. When a reservation is cancelled on Booking.com, if the "closure" restriction is configured in the period of the booked stay, this configuration would be automatically removed and the status of the period would return "open".


L.O.S. model


L.O.S. stands for Lenght Of Stay, it means that for each day, for each room, for each rate, there is not only one price but more prices depending on the length of stay.

For example on a day/room/rate, you can define a price for a one night stay, a price for two nights, another price for 3 nights, etc. ... The Channel Manager WooDoo could manage the channel also in LOS model, but in this case the connection must be activated manually: if you are interested in this sales model, contact us!


Promotional rates management


On Booking.com you can find the following types of rates:


  • Parent rate. Prices and restrictions are managed by the channel manager and reservations that enter on this type of rates are sent to the channel manager.
  • Child rates XML-res. The price of a child rate is automatically derived from that of a parent rate and the restrictions are set directly on the Booking.com extranet. Prices and restrictions are NOT managed by the Channel Manager but the reservations that enter on this type of rates are sent to the channel manager.
  • Parent o child rates not-XML: Pricing and restrictions are NOT managed by the channel manager and reservations entering with type of rates are NOT sent to the channel manager.

On Booking.com promotional rates are always created as child rates and by default they are XML-res.


Risk-free reservations


When a Risk-Free reservation is cancelled, Booking.com does not immediately send the cancellation to the channel manager. The cancellation arrives only after 48h of search for the substitute guest.


Misalignment of identifiers


In case Booking.com manages to find a substitute guest, the channel manager will receive a reservation with the same channel reservation id as the cancelled one. The channel then interprets it as a reservation modification. On the Booking.com side, the new reservation appears with a new channel reservation id. So, some reservations that seem new on B.com, appear as changes on WooDoo.


Sales open in any case


In case of cancellation of a Risk-Free reservation, during the time B.com searches for the new guest, the sale is opened at any cost (even if the channel manager sends a closure or non-availability value). The portal keeps the sale of the room open. (If you do not use the XML connection with the channel manager, you may close the room but you will lose the right to compensation).







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