Insolvencies and deactivations

When you create a transaction waiting for payment, it will appear in the Accounting section of your Auth Factory and  you will receive an email notification . A warning signal will appear in the home page, as shown in the image below:

↳ Useful Link: Auth Factory > Finance > Balance

At this point you have more than 4 weeks to make the payment. If you have entered your Credit Card details, the payment will be made automatically after 7 days from the creation of the transaction. If you have not entered your credit card (or if the card charge fails), 7 days after the transaction the status changes to "almost insolvent".

☞ Docs: Saldo delle transazioni

If, after another 30 days the payment of the transaction is not made, the account is considered insolvent and all services of all facilities are automatically deactivated and cannot be reactivated until the debt is settled. In order to reactivate any service you must first settle the debt.

If you need help, don't hesitate to consult our Support article!

☞ Docs: Supporto, interazione e formazione WuBook

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