Zak - Reservation detail

The reservation detail consists of 5 sections:

  • Settings and Customer
  • Admin
  • Rooms
  • Notes
  • Additional services

Settings and Customer

This section shows the main data of a reservation: Name of the booking customer, Reservation code, Period of stay, Date of booking, Reservation status.

Through this section you can: quickly locate the reservation on the planner, add the checkin time, change status (e.g. make the reservation from confirmed to cancelled), assign a cancellation policy, finally remove the reservation completely.


This section deals with booking payments, i.e. it allows access to costs and payments.  The total amount of the reservation and the total paid is clearly marked.

From here you can:

  • Change the room price
  • Change the price of any extras applied to the reservation
  • Change the meals price
  • Record the amount of the tourist tax, if necessary using the relevant functionality

☞ Docs: City Tax

  • Insert a payment related to the reservation

☞ Docs: How to record a payment

  • Request a payment from the guest via Payment Gateways: Stripe, MercadoPago, Yandex and PayPal.
  • Make a direct charge on the guest's CC

☞ Docs: How to collect payments with Credit Cards

  • Emit and get the invoice

☞ Docs:How to issue a reservation invoice

  • Make the payment of the reservation through a gateway that uses the credit card issued by the customer


Each reservation in ZaK consists of a set of room-stays. These are rooms associated with corresponding time periods (arrival, departure) in which the room is occupied by a stay. From this section you can add end delete room-stays and you can act on each room-stay:

For each room-stay the total number of registered guests occupying the room and occupancy (adults, children) are shown on the top left.

In the central part you can see the room category and possibly the physical room code (if the room-stay is NOT pending).

At the top right, the padlock symbol (open or closed) indicates whether the room is locked so that it will not be possible to move those guests to another room.

☞ Docs: Physical rooms

☞ Docs: Pending Reservations

☞ Docs: Room Categories

In the example above, only one guest is registered on the room-stay even if the room can accommodate 4 Adults and 0 children.  The room type is Quad and the physical room is 101. The room, in this case is not locked.

By clicking on the room-stay you can access a dedicated subsection from which you can take specific actions on different parameters.

You can change the period of stay and occupancy (adults, children), the physical room (moving the stay from one room to another), you can detach the physical room (in this case reservation will become a "pending reservation"), you can remove the room-stay.

☞ Docs: Physical rooms

☞ Docs: Pending Reservations

On the room-stay you can assign the names of the guests of the room.

From the Rooms section, by clicking on the Customers Registration button, you will access the page where you can enter the personal data of your guests. Just click on the + to add new guests, and on the small pencil to insert/modify the data of Guests already registered. From here it is also possible to access the registration card, i.e. a document that contains the data of the registered guest, by clicking on the button in the top right corner:


This section of the details simply allows you to attach a note to the reservation. It useful to save any additional information about the reservation.

Additional services

This set of services allows different functions:

  • Assign a Credit Card to the reservation
  • Send the customer the voucher and the link to check in online

☞ Docs: Voucher link and online check-in

  • Assign a color to a stay-room so you can track it easily on the planner
  • Assign additional meals to the reservation (in addition to those calculated according to the board selected)

Docs: Boards

  • Add Extras to your reservation.

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