ZaK - Sending emails from your own address

By configuring the Email Branding, all the emails you send from ZaK can have your email address as sender, rather than noreply@wubook.net!

☞ Docs: ZaK - Communication: automatic emails



Remember that also for this functionality, as well as for the sending of automatic emails, it is necessary to use the Essential package.

☞ Docs: ZaK - ESSENTIAL package


You can configure the Email Branding at the following section:

Useful Link: ZaK > Settings > Configurations > Email Branding




Here, by clicking on the "Edit" button, you can configure your email provider by entering the required data and saving:




If you check "Always include my email as recipient", the address configured in your WuBook Account for reservations notifications will also be added in copy:

Useful Link: Administration > Properties > Property Information





Now you'll have correctly configured your email address for sending templates to your guests. If your guests answer you will find the email in your Inbox! This way you won't risk missing any messages from your guests and you can be in direct contact before check-in!


Gmail Configuration


If you use Gmail, in the ZaK "SMTP Server Address" field, enter smtp.gmail.com as shown in the image:




Besides, for Gmail the password required by ZaK is NOT the one of your Gmail account, but you need to create a specific one, so that everything works correctly. We explain below how to proceed, or you can also find instructions in the link below:

  Web: Gmail: Sign in with App Passwords


First, you need to log into your Google account and go to the "Security" section:



Then go to "Signing in with Google" section:



Here you have to choose the "App Passwords" option and specify that you want to set a password for ZaK:



Google will then generate a password for you and you can enter it in ZaK in the specific field:





You will now have correctly configured the Email Branding!


I can't find the "App Passwords" option


If you don't find the "App Passwords" option, the reasons may be as follows:

  • Two-step verification has not been set up for your account
  • Two-step verification has been set up for security tokens only
  • Your account is a work, school, or other organization account
  • You have enabled advanced protection


So probably you'll see an error as the following one:




Now you should receive an email as follows in your Gmail Inbox:




Following the procedure in the email, you must activate the possibility that less secure apps can access your Google account:




Once done, you can go back to ZaK and enter your Gmail password in the specific field:




This way you should correctly be able to use your password to configure the Email Branding!


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