Zak - Cancellation policies

Cancellation policies can be managed from the section > Products > Policies.


↳ Link: Zak (All-in-One) > Products > Policies




In Zak you can create different cancellation policies that you can apply when entering reservations manually or for online sales on your Online Reception.
You can use predefined rules, which have a predefined text translated in all languages supported by Zak, or you can write your own text.

ATTENTION. If you use also WooDoo, the text of the "cancellation policies" you create on ZaK will not be sent and will not be available on WooDoo, even if connected with Zak.

☞ Docs: WooDoo - Set a cancellation policy

☞ Docs: Zak - Connection with WooDoo


As you may have noticed in the image, the Policies page also contains a section dedicated to Guarantee Methods. This is because cancellation policies are often combined with a request of a guarantee: providing CC data, pre-authorization or prepayment. We have a dedicated article on this essential topic:


☞ Docs: ZaK - Guarantee Methods for Reservations


To create a new policy you need to specify its name and type.
Depending on the selected rule type, you can choose to indicate the minimum advance (indicated in days) to cancel the reservation without penalty.
You can also set the penalty value as a percentage of the reservation amount.
If you select the "Custom" template, an empty field will appear for you to type your text.

ATTENTION. Your custom text is not automatically translated, so you must write it in all the languages you are interested in, or at least in English in addition to Italian!




Assigning a Policy when creating the reservation


Zak allows you to create reservations directly from the control panel. It is possible to assign a cancellation policy to a reservation. The policy's text will then appear in the reservation voucher.

In this way, you can inform your guests about a possible penalty in case of "no show" or stay modification without notice..


↳ Link: Zak (All-in-One) > Reservations > YouBook

☞ Docs: Zak - YouBook: how to insert reservations manually



You can assign or modify a cancellation policy inside the Reservation Detail:


☞ Docs: Zak - Reservation detail




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