Zak - Pending Reservations

A reservation may involve one or more stays in different rooms. You can decide not to immediately assign a physical room to a reservation, and leave only the room category indicated. Shortly before the guests' arrival you can assign them a physical room.

☞ Docs: Physical rooms

☞ Docs: Room Category

A reservation is called pending when it has not yet been assigned to a physical room.


On the reservation detail, when you assign a physical room to a reservation, you will find the physical room code indicated next to the room category.

On pending reservations, you can display only the room category, as you can see in the image above.

☞ Docs: Reservation detail

↳ Link: Zak (All-in-One) > Reservations  > InsideOut

Reservations which have not been associated with any physical room, are however visible in the Planner and take up the room category availability. Pending reservations are shown on one of the free rooms of the category, even if they are not really assigned to that room. Pending reservations will appear in transparency.

↳ Link: Zak (All-in-One) > Reservations > Planner


Pending reservations can be tracked on ZaK in the section below:

↳ Link : Zak (All-in-One) > Reservations > Pending

Online Reservations

Reservations entered from an OTA booking portal through channel manager, can be downloaded on ZaK. The status of these bookings is "pending", as the sale on the internet is generally by room category and not by physical room.

☞ Docs: What is an OTA?

☞ Docs: What is a Channel Manager

If you want, you can enable an algorithm that automatically assigns a physical room to the incoming OTAs reservations:

↳ Link: Zak (All-in-One) > Sales > Channels > Settings

Assigning a physical room to a reservation

Assigning a physical room to a pending reservation is very simple. From the reservation detail, on the rooms section, you can select the "Attach Room" function, as you can see in the image below:

Also through the Zak planner you can assign a physical room to a reservation by clicking on it and then selecting "Attach Room". Click again on "Yes, attach it!" and then confirm the action.

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