Zak - Réception

The Reception section makes it easy to identify the day's arrivals and departures and the guests in the facility. It also gives an overview of the main events. For example, how many reservations you have on offer and on option. Or how many overbookings or stays with room changes have been detected.


↳ Useful Link: ZaK > Reservations > Reception




At the top, there is a sub-menu that allows you to easily filter your reservations according to arrivals, departures, accommodation and room changes.

Alternatively, if you already know the name of the customer or the reservation code that interests you, you can directly enter it in the box next to it.



For each reservation, you will find a useful summary of the following data:

- dates of stay

- whether the reservation is guaranteed or not (red or green shield)

- number of nights

- number of booked rooms

- total number of guests of all rooms in the reservation

- possible unpaid amount

- any missing guest data (red icon with exclamation mark)

- physical room booked




To fill in missing guest data, you can click on the "Registration page" icon
To check in and out quickly, you can click on the "Check-in/Out" icon
To see more details about your reservation, you can click on the three dots icon.


Arrivals


Arrivals show reservations checked in today. For example, Mario Rossi is arriving today, so he will appear with the yellow icon until I check him in. Please note that all guests must be registered in order to check in properly. If, for example, the booking is for a double room, i.e. 2 people, both guests (not just 1) must be registered in the room.




☞ Docs: ZaK F.A.Q. - How to check in and check-out?


Once you have checked in guests, the icon will turn grey, which means that you have already performed the action correctly:




In house

Once the guests have been checked in, they will appear in house, as in the example of Mario Rossi and Anna Dini:



The green icon indicates that neither the check-in nor the check-out corresponds to today's date. For example, if today is 11 February, Anna Dini checked in on 9 February and will check out on 16 February. So today she is simply in the structure.


Departures


Departures show reservations with today's check-out date. Anita Garibaldi is departing today, so she appears with the red icon:



Once you have successfully checked out, the icon will turn grey, as it does for arrival.



Rooms Switch


Reservations marked with the icon with two red arrows indicate room changes. These are cases in which you have used the Split Room tool and, therefore, one or more guests will have to make a room change today.



For example, Rossi Mario stayed in room mat3 from 30/10 to 02/11. Today, which is 02/11, he will have to change rooms and move to room mat4:



Finally, in the top left-hand corner you will find an overview of all these data broken down by Reservations, Rooms and Guests. In the following example, today 1 out of 2 bookings checked in. 2 out of 2 rooms checked out. 2 out of 6 guests checked in:



As well as giving you an overview of arrivals and departures, this page also shows you the main events to look out for:

- how many reservations you have on option and on offer

☞ Docs: Zak - Reservation status

- how many pending reservations you have

☞ Docs: Zak - Pending Reservations

- how many reservations and how many changes you have received recently

- how many cancellations you have received recently

☞ Docs: Zak - Cancellations

- how many overbookings have been detected by the system

☞ Docs: ZaK - Overbooking

- how many stays with room change were detected

☞ Docs: Zak - Discontinuous Stays

- how many no-shows were detected by the system


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