Templates

In this page you can create customized templates that can be used to send emails to your guests, automatically or manually.
Currently you can create templates for:

  • Reservation messaging
  • Check-in Online
  • Registration Card
  • Fiscal documents messaging
  • Fiscal documents messaging - without reservation
  • Online Reception
  • Feedbacks
  • Guarantee


The templates section can be reached by clicking the link below:


↳ Useful Link:  ZaK > Settings > Templates




1. Reservation Messaging


Here there is a template for each reservation status. The default templates (those with ) are not editable, but you can make a copy (by clicking on ) and then edit it (by clicking on ). You can also create completely new templates, by clicking on the top right on ADD NEW TEMPLATE.

When creating/editing a template, you can use the Keywords on the right to automatically insert elements related to the reservation (i.e guest name, dates, amounts, cancellation policy, etc. Below is an example of creating a new template:




So here you can then create templates to send automatically to your guests by email. The automatism can be set at the following link:

↳ Useful Link: ZaK > Settings > Communication

☞ Docs: ZaK - Communication: automatic emails for your guests


2. Online Check-in

In this section you can create templates to configure the Online Check-in page. Specifically, here you can create a new Welcome Message:



Once created, you need to apply it for the Online Check-in page. You can do that at the following link:


↳ Useful Link: ZaK > Settings > Configurations > CheckIn Online



3. Registration card

In this section you can create templates to configure the guests Registration Card. Specifically, you can create a header, a body and a footer:



Once created, you need to apply them for the Registration Card. You can do that at the following link:


↳ Useful Link: ZaK > Settings > Configurations > Registration Card



4. Fiscal documents messaging


5. Fiscal documents messaging - without reservation


In these two sections you can create templates to be sent together with your fiscal documents. You can create one for each type of document (invoice, receipt, etc). They can be created both for normal documents (that you issue from reservations) and for documents not linked to a reservation:




This way, when you're sending the document to the guest by email, you can choose to add the specific template. In the example, I'm sending the invoice to Mario Rossi with the "Invoice sending" template:



6. Online Reception


Here you can create templates to use for your Online Reception, specifically to send quotes to your guests:




Once created, you can use it in the following section. More info are in the documentation below:

↳ Useful Link: ZaK > Sales > Estimates

☞ Docs: ZaK - Estimates


7. Feedbacks


This section allows you to create templates to request feedback from your guests. You can create one for each situation:




Once created, you can use it in the following section. More info are in the documentation below:

↳ Useful Link: ZaK > Settings > Configurations > Feedbacks

☞ Docs: ZaK - Feedbacks: Ask your customers' opinion


8. Guarantee


Finally, here you can configure text templates for guarantee requests, namely for the first invitation to guarantee the reservation, for the reminder and for the automatic cancellation of the reservation:




Once created, you can use it in the following section. More info are in the documentation below:

↳ Useful Link: ZaK > Products > Policies > Guarantee Methods

☞ Docs: ZaK - Guarantee Methods for Reservations




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