F.A.Q. - WuBook

How to display credit card numbers

For security reasons, the credit card details issued by guests to guarantee reservations are protected by a special password. You can display the n...

Special offers and multiple rates

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Overbooking - WooDoo

Overbooking means receiving reservations when no rooms are available. The WuBook system / channel manager WooDoo, has among its tasks to minimize t...

Non-refundable offer

Each special offer can be activated on your online reception for direct sales from your website. It can also be activated on one or more OTA bookin...

Increase direct bookings!

By direct bookings we mean WuBooK reservations that, through the booking engine, enter from the property's website. These bookings have a lower deg...

How to make a quote with Youbook

It may happen that a customer interested in your property contacts you directly (by phone or email). In this case WuBook allows you to send a quote...

How to create single use rooms or prices for children?

With WuBook you can offer your real availability in several different forms and prices. A virtual room is a type of room connected to another t...

What is an Original Missing?

When you connect a new portal to WooDoo for the first time, all existing reservations in the portal (done before the activation of the channel)...

I do not receive the new reservation email notifications.

The problem is normally due to the settings of the antispam email manager or the configuration "Do not send voucher by email" in the "Reservati...

I can't display/save data

If it happens that you are unable to view data on your control panel WuBook / Woodoo or fail to save modifications because you cannot see the c...

Reservations wrong data

It may happen that bookings are supplemented with data that does not match the data on the OTA extranet.In this case, it may be useful to check the...

Missing reservations - failed integration

This is the case when you have received a reservation on one of your OTAs, but this is not present in the Channel Manager, not even in error.This m...

Allotment

Sometimes OTAs require allotments. But, what is an allotment? It means that some OTAs require you to give them the right to sell some ro...

Set a different price on OTA

The WooDoo channel manager allows you to manage the OTA different rates in a very flexible way. Generally, each OTA has a "standard" pric...

OTA misalignment

In case of a misalignment between the calendar values of an OTA and the WuBooK values managed by the Channel Manager Woodoo, you have to follow the...