WooDoo - F.A.Q.

WooDoo F.A.Q. - How to see credit card details?

For security reasons, the credit card details issued by guests to guarantee reservations are protected by a special password. You can display the n...

WooDoo F.A.Q. - How to create offers and multiple rates?

Generally in booking portals (OTAs) discounted rates (special offers) are defined through multiple rates. These are price lists associated with cer...

Overbooking - WooDoo

Overbooking means receiving reservations when no rooms are available. The WuBook system / channel manager WooDoo, has among its tasks to minimize t...

WooDoo F.A.Q. - How to create a not refundable offer?

Each special offer can be activated on your online reception for direct sales from your website. It can also be activated on one or more OTA bookin...

Increase direct bookings!

By direct bookings we mean WuBooK reservations that, through the booking engine, enter from the property's website. These bookings have a lower deg...

How to make a quote with Youbook

It may happen that a customer interested in your property contacts you directly (by phone or email). In this case WuBook allows you to send a quote...

How to create single use rooms or prices for children?

With WuBook you can offer your real availability in several different forms and prices. A virtual room is a type of room connected to another t...

What is an Original Missing?

When you connect a new portal to WooDoo for the first time, all existing reservations in the portal (done before the activation of the channel)...

WooDoo F.A.Q. - Non ricevo le mail di notifica delle prenotazioni

Non abbiamo mai riscontrato un vero positivo su queste segnalazioni. Nel caso tu abbia problemi di ricezioni delle mail di prenotazione,...

I can't display/save data

If it happens that you are unable to view data on your Woodoo control panel or fail to save modifications because you cannot see the changes, o...

Reservations wrong data

It may happen that bookings data that does not match the data on the OTA extranet.In this case, it may be useful to check the data contained in the...

Missing reservations - failed integration

This is the case when you have received a reservation on one of your OTAs, but this is not present in the Channel Manager, not even in error.This m...

Allotment

Some OTAs may ask hoteliers that want to sell their rooms on their portals to reserve a certain number of rooms exclusively for them, in exchange f...

Set a different price on OTAs

The WooDoo Channel Manager allows you to manage the different OTA rates in a very flexible way. Usually each OTA has a "standard" price a...

OTA misalignment

In case of a misalignment between the calendar values of an OTA and the WooDoo values managed by the Channel Manager, you have to follow these step...

WooDoo F.A.Q. - How can I connect my PMS or BE to WooDoo?

I want to connect my PMS or Booking Engine to your channel manager WooDoo in order to manage via API my online sales on various OTAs... How should ...

WooDoo F.A.Q. - How can I connect Be Safe Rate to WooDoo?

BeSafe Rate is an insured prepaid rate, which covers guest's stay up to 100% of the refund where provided and includes free insurance for unexpecte...