Knowledge BaseZaK - F.A.Q.
ZaK F.A.Q. - How to receive payments by Credit Card?
The new European directive on payment services (PSD2) has led to new standards of authentication and security to authorize banking transactions. Za...
ZaK F.A.Q. - How to create my rooms?
Inside the "Rooms" section of ZaK, you can create the room categories(double, triple, family) of your structure and the physical rooms (the real ph...
ZaK F.A.Q. - How to access the details of a reservation?
For each reservation is assigned an identification code composed of the customer's initials and a progressive number. By clicking on the code you c...
ZaK F.A.Q. - How to display the Planner and reservations?
Planner is a tool that provides you with a geometric view of your reservations, which are graphically placed on horizontal lines that represent the...
ZaK F.A.Q. - How to handle deposits?
First, you need to access the reservation details and record the deposit payment in the "Payments" box. In the following example, the total amount ...
Zak F.A.Q. - How to make a quote?
If you're using Zak Booking Engine, from the section below you can send your potential guests an email with a link to your Online Reception. In thi...
ZaK F.A.Q. - How to create a new reservation?
There are several ways on Zak to enter a direct booking (for example when a customer calls you by phone or write an email or shows up directly at t...
ZaK F.A.Q. - How to check in and check-out?
Check-in can only be done when the guest's arrival date is on or before today. In the same way, check-out can only be done wen the guest's departur...
ZaK F.A.Q. - How to record a refund?
To record a refund within a reservation, you must first access the reservation detail, and click on the > Payments box. In the following exampl...
ZaK F.A.Q. - How to record a payment?
ZaK allows you to record the payments you receive so that you can keep track of them. You can register a Payment in several ways: from t...
ZaK F.A.Q. - How to issue an invoice?
First of all, through the INVOICES configuration page you can create one or more fiscal positions. Each fiscal positions includes a title, a header...
ZaK F.A.Q. - Invoice numbering
Zak numbers your invoices automatically and progressively. The system will warn you in case of double numbering. If you delete an issued invoice, t...
ZaK F.A.Q. - How to issue a credit note?
To issue a credit note, you need to access the details of the relevant invoice. Invoices are available in the reservation details or through the do...
ZaK F.A.Q. - How to make a group reservation?
On ZaK, you can quickly and easily enter a group reservation using YouBook.You can access YouBook either from the Reservations>YouBook section o...
ZaK F.A.Q. - How to add an extra to the reservation?
In ZaK you have two ways to add an extra to a reservation, both when creating it and after creating it. Let's see both possibilities below! We also...
ZaK F.A.Q. - How to use colors?
In ZaK you have more sections where to configure and assign your colors, for different uses. Let's see them below!1. From the PlannerInside the Pla...
ZaK F.A.Q. - How to use tags?
In ZaK you have the possibility to create tags for your reservations, your customers, your rooms and your extras, and then use them in different se...