Knowledge BaseZaK - F.A.Q.
ZaK F.A.Q. - How to receive payments by Credit Card?
The new European directive on payment services (PSD2) has led to new standards of authentication and security to authorize banking transactions. Za...
ZaK F.A.Q. - How to create my rooms?
Inside the "Rooms" section of ZaK, you can create the room categories(double, triple, family) of your structure and the physical rooms (the real ph...
ZaK F.A.Q. - How to access the details of a reservation?
For each reservation is assigned an identification code composed of the customer's initials and a progressive number (i.e. GA-0001).After creating ...
ZaK F.A.Q. - How to display the Planner and reservations?
Planner is a tool that provides you with a geometric view of your reservations, which are graphically placed on horizontal lines that represent the...
ZaK F.A.Q. - How to handle deposits?
What does the law require?If a customer books and pays an advance on their stay, the law requires a document to be issued: the deposit invoice.The ...
Zak F.A.Q. - How to make a quote?
If you're using Zak Booking Engine, from the section below you can send your potential guests an email with a link to your Online Reception. In thi...
ZaK F.A.Q. - How to create a new reservation?
There are several ways on Zak to enter a direct booking (for example when a customer calls you by phone or write an email or shows up directly at t...
ZaK F.A.Q. - How to check in and check-out?
Check-in can only be done when the guest's arrival date is on or before today. In the same way, check-out can only be done wen the guest's departur...
ZaK F.A.Q. - How to record a refund?
To record a refund, you must first access the reservation detail, and then click on "PAYMENTS", where you have already registered the guest's payme...
ZaK F.A.Q. - How to record a payment?
ZaK allows you to record the payments you receive so that you can keep track of them. You can register a Payment in several ways: from t...
ZaK F.A.Q. - How to issue an invoice?
First of all, through the INVOICES configuration page you can create one or more fiscal positions. Each fiscal positions includes a title, a header...
ZaK F.A.Q. - Invoice numbering
Zak numbers your invoices automatically and progressively. The system will warn you in case of double numbering. If you delete an issued invoice, t...
ZaK F.A.Q. - How to issue a credit note?
To issue a credit note, you need to access the details of the relevant invoice. Invoices are available in the reservation details or through the do...
ZaK F.A.Q. - How to make a group reservation?
On ZaK, you can quickly and easily enter a group reservation using YouBook.You can access YouBook either from the Reservations>YouBook section o...
ZaK F.A.Q. - How can I connect BeSafe Rate to ZaK?
BeSafe Rate is an insured prepaid rate, which covers guest's stay up to 100% of the refund where provided and includes free insurance for unexp...
Zak F.A.Q. - How to add an extra to the reservation?
In ZaK you have three ways to add an extra to a reservation, both when creating it and after creating it. Let's see all possibilities below! We als...
ZaK F.A.Q. - How to add meals to a reservation?
When you create a reservation with YouBook, you can already choose the basic board for that stay. Please note that the board refers to the whole re...
ZaK F.A.Q. - How to use colors?
In ZaK you have more sections where to configure and assign your colors, for different uses. Let's see them below!1. From the PlannerThe Planner co...
ZaK F.A.Q. - How to use tags?
In ZaK you have the possibility to create tags for your reservations, your customers, your rooms and your extras, and then use them in different se...
ZaK F.A.Q. - How to issue a document with future date?
If you need to issue an invoice but have not yet received payment, don't worry! You can record the payment with a future date and issue the related...
ZaK F.A.Q. - How to set a min reservation advance?
The min advance is the minimum period of time in which a guest can book a room before the check-in date.Let's see below how to set it up for your s...
ZaK F.A.Q. - How to close the sale for OTAs only?
Let's see in this article the two possible options to close the sale only in OTAs, acting from Sytar or Tabla!☞ Docs: ZaK - Sytar ☞ Docs: ZaK ...
ZaK F.A.Q. - Multi-Property Widget: how to configure it?
If you would like to use our Multi-Property Widget on your website, you will find all the settings for doing so in this section.The section can be ...
ZaK F.A.Q. - When do I receive an email notification?
Let's take a look at the main cases in which you receive an email notification for your reservations. And for which cases you do not receive it. Pl...
ZaK F.A.Q. - How to move a guest from one room to another?
It may happen that you have a reservation with several rooms, each with one or more registered guests. And you need to move one of these guests to ...
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