ZaK - Reservation detail

The reservation detail consists essentially of three sections: a first section with a summary of the reservation and all details (client, dates, treatment, etc.); a second section with details of all costs (total, rooms, extras, meals, taxes, etc.); and a third section with discounts, notes and the messaging system.


In the Summary section, in order, you will find all the following information:

  • the name of the booker, with his or her email and phone number
  • the icon to add a new tag for that customer. If there are tags already present, they will be shown next to the customer's name
  • the icon   to modify the booking customer
  • the reservation code
  • the icon to print a summary of the reservation
  • the icon to edit the details we are talking about
  • the icon to open a menu with 4 options:

1. "Detailed info": to display more detailed info, e.g. info sent by the Channel if it is an OTA reservation

2. "Reservation history": to display all actions carried out on the reservation, either by you and your staff or by ZaK

3. "Voucher": to display the voucher, generate a new one or re-send it by email

4. "Copy reservation": to copy the reservation and then create another one of the same type, changing the dates if necessary

  • the dates of the reservation and the number of nights
  • the icons indicating the number of nights, rooms and guests
  • buttons to display the online check-in page, the customer registration page and the registration form
  • the status of the reservation (confirmed, option, offer, cancelled, no-show)
  • the treatment of the reservation (overnight only, breakfast, half board, all inclusive)
  • the date on which the reservation was made
  • check-in time, if defined
  • the agency/company associated with that reservation, if any
  • the tags associated with that reservation, if any (e.g. 'business')
  • the cancellation policy
  • the guarantee method associated with that booking and the shield indicating whether it has been guaranteed (green) or not (red)
  • the credit card, if any. You can see it by clicking on "Show" and entering your CC password

Costs details

In the central part of the page, we find more details about services and costs, payments and documents. First, at the top we find icons summarizing the total amount for rooms, extras, taxes and meals:

Further to the right, the amount already paid is shown in green, the unpaid amount in red, the invoiced amount in blue and the total amount in black:

Below these values are 6 important sections: Rooms, Extras, Meals, Ctaxes, Payments, Invoices. Let's see them one by one below.


This summarizes all the rooms included in the reservation, indicating the room setup (if defined); the occupancy; the room cost; and the guests who will be staying in that room. For example:

As you can see in the picture, there are many icons:

  • the icon    to mark rooms and guests as arrived/departed
  • the icon for adding new rooms to the reservation
  • the icon   for adding a new guest to that specific room
  • the icon to modify the data of that room. Precisely the setup; the room block; the occupancy; the dates; the price by clicking on the little pencil next to the dates; the room type and/or the physical room:

  • the iconindicates that some info is missing for PII Reports. Simply hover over it to see the missing info
  • the iconto assign custom dates to that individual guest, useful when various guests arrive/depart on different days
  • the iconto delete that guest

Above the rooms, there are icons for deleting selected rooms, changing their prices and changing their dates.


Here you will find all the extras added for this booking. For each one we indicate the dates of consumption, the name of the extra, the quantity and the cost of the extra. For example:

By clicking on the + you can add new extras. You can create a new one at the moment, or you can choose from the existing ones under Products>Extras.

☞ Docs: ZaK - Extra

Instead, through the icons you can delete selected extras and change their prices.


All meals added for this reservation are listed here. For each one, the dates of consumption, the name of the meal, the quantity and the cost are indicated. If it is associated with a room, you will also find the room indicated. If it is associated with a guest, the guest is indicated. If you don't see any indication of a guest, it is associated with the full reservation. For example:

By clicking on the + you can add new meals (breakfast, lunch or dinner). Using the icons  you can delete selected meals and change their prices.


Here you will see the city tax for each day of the reservation, applied according to what you configured in the following menu:

↳ Useful Link: Settings > Taxes > City Tax

Using the RESERVATION, ROOMS and GUESTS buttons, you also see at which level the tax is applied (again depending on what you have set in the menu above). So if you set that the city tax is paid per person, then you will have to check the GUESTS box, while the other two boxes will be zero.

On the right hand side you will find icons to edit the tax or to delete it.


From this section you have the possibility to register one or more payments and to view those already registered. You can also register a refund by clicking on "ADD A REFUND". For each payment, the registration date, the payment method, the ZaK Team user who registered it (if defined) and the amount are indicated. For example:

By clicking on the icons  you can enter a note or delete that payment.
By clicking on the +, you have the possibility to enter a new payment:

☞ Docs: ZaK F.A.Q. - How to record a payment?

Finally, by clicking on the icon you have the possibility to charge the customer's credit card. To learn more about this topic, please read the documentation about Guarantee Methods:

☞ Docs: ZaK - Guarantee methods for reservations


This section is needed to issue new documents (invoices, receipts, general documents, etc.) and to view documents already issued. All you have to do is choose the name of the document, the tax position to be used and the type of document, then click on the "CREATE" button:

☞ Docs: ZaK F.A.Q. - How to issue an invoice?

Discounts, Remarks, Messaging and Colors

From this last part of the reservation detail you have the possibility to:

  • Click the button to add a global discount, either fixed or percentage, to the entire reservation:

  • Click on the button  to choose whether to display the total amount net, gross or net+tax. For example net+tax:

  • From the "REMARKS" section, add one or more notes that will only be visible to you and NOT to the guest. Here you will also find any notes sent by Channels, in the case of OTA reservations.

  • From the "MESSAGING" section, view the templates already sent to the guest or send a new one manually.

☞ Docs: ZaK - Templates

  • From the "COLORS" section, assign a color to that reservation or to its rooms.

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