WB Knowledge Base - ZaK - Maintenance and Lost and Found

Through the zView you can also manage the Maintenance of your rooms and the Lost and Found objects.

☞ Docs: ZaK - zView

Please note that for the configuration of the cleaners and the cleaning sheet, you can follow the documentation below:

☞ Docs: ZaK - Broom Paper Configuration (zView)

Maintenance

From their link, the cleaners can indicate for each room if maintenance is needed, for example if they find a broken light bulb or a leaky tap:

Alternatively, Maintenance needed can also be reported directly from the zView by clicking on the icon next to each room. If the icon is grey, it means that there is no Maintenance reported for that room:

When a pending maintenance is registered, the icon turns orange:

By clicking on this icon, in addition to adding a new Maintenance, you can also delete an already registered Maintenance or mark it as done:

You will find a convenient printable report of all outstanding maintenance for all rooms by clicking on the icon on the top right and then on "Maintenance":

Or you can access it directly from the zView, by clicking on the icon

and then on 'Maintenance Report':

↳ Useful link: ZaK > Reservations > zView

For example:

Once you delete/mark a Maintenance as done, the icon will return to grey and the Maintenance will disappear from the Report.

Lost and Found

Similarly, from their link, cleaners can report if they find an item in a room that a guest has forgotten and might later claim:

Alternatively, found objects can also be reported directly from the zView by clicking on the icon in the top right-hand corner e poi su "Lost and Found":

Or you can also access this report by clicking on the icon on the top right and then on "Lost and Found":

Specifically:

- If an item has been found in a room by a member of staff, you can register it here as 'Found'.
- if a guest calls you and informs you that he/she has forgotten an object in the room, you can register it as "Lost".
- if a lost item was reported to you by a guest and has already been found by you, you can register it as "Lost + Found".

Once an item is returned to its owner, you can mark it as archived by clicking the appropriate icon, so that it will be removed from that section. A trace of it will remain in the 'ARCHIVE' section: