Let's take a look at the main cases in which you receive an email notification for your reservations. And for which cases you do not receive it. Please note that in the following section you can choose to receive a copy of every email that ZaK sends to your guests, such as in case of new reservation, automatic templates, etc:
↳ Useful Link: ZaK > Settings > Configurations > Generic Settings
In addition, the cases in which the property receives an email notification are the following ones:
- when you receive a new reservation from an OTA or Booking Engine
- when the guest cancels the reservation (direct or web site reservation) from the Online Check-in page
- when the guest edits his reservation from the OTA
- when the guest leaves a Feedback from the Online Check-in page
- when the guest fill in the Online Check-in with his data
- when the guest, again from the Online Check-in page, adds an extra, requests an invoice, enters a note or the check-in hour
- when the guest guarantees his reservation using the Guarantee Method you set
- when a option/offer reservation reaches the expiration date (the email is sent to the property only and NOT the guest)
- when the guest replies to an email you sent him through the ZaK Messaging system (only in case you use Email Branding, so that emails are sent from your own address)
On the contrary, the cases in which you (property) do NOT receive an email notification are the following ones:
- when you enter a new reservation manually from Planner or YouBook
- when you manually delete a reservation from the ZaK reservation detail
- generally, when you manually change the status of a reservation
- when you manually change the dates or price of a reservation
Remember that the email address for the notifications can be set from the section below. You can also set more than one address by using a comma between each one, without leaving a space after the comma.
↳ Useful Link: Administration > Property > Property Information