WB Knowledge Base - ZaK - Email Branding: sending emails from your own address

By configuring the Email Branding, all the emails you send from ZaK can have your email address as sender, rather than noreply@wubook.net!

This feature requires the activation of the Essentials Package to be used.

☞ Docs: ZaK - Essentials Package

You can configure the Email Branding at the following section:

↳ Useful Link: ZaK > Settings > Configurations > Email Branding

Here, you will be able to configure your email provider by filling the required fields and saving:

Now you'll have correctly configured your email address for sending templates to your guests. If your guests reply, you will find the email in your Inbox! This way you won't risk missing any messages from your guests and you can be in direct contact before check-in!

If the email branding is properly configured, you'll see this:

If you wish to receive a copy of each email that ZaK sends to your customers, you must enable the specific option in the following section:

↳ Useful Link: Settings > Configurations > Generic Settings

Test and Reset buttons

Once configured the Email Branding, two new buttons will be displayed:

- The button is to make a test: click it and you'll receive a test email to the address you configured. Check if you correctly receive it from your own address or again from noreply@wubook.net

- The button can be used to reset the Email Branding, in order to cancel the configuration.

What to do in case of configuration problems?

You may experience problems with some providers such as Gmail, Aruba or Outlook, as they may block our connection. We explain below how to proceed with these three providers.

The same operation (generating a password to allow external app to access) should also be done in case of problems with other providers.

1. Aruba configuration

Aruba and Aruba Business, in case of several SMTP connections, apply limits and consequently may block our connection. These are Aruba's "Violation Policies". In case of an error with Aruba, ZaK will send you an email to inform you. However, it is necessary that you contact Aruba to understand the problem and what to do. We can't do anything about it, as we have no control over their policies.

NB: Aruba also seems not to work when sending messages to email addresses including special characters (such as "à").

2. Gmail Configuration

In the case of Gmail, the procedure has been updated and simplified.

You start by clicking the button to continue to the linking page:

You will be redirected to the page from which to select the Gmail address to link, you will be asked to confirm:

After clicking “Continue,” you will be asked for one last set of permissions, the most important of which is permission to send emails on your behalf.

It is important that this is checked:

Et Voilà!

At the end of the procedure, you will return to ZaK with the configuration of the new Gmail email branding in plain sight!

3. Outlook configuration

Also with Outlook, the procedure has been significantly simplified.

Just as with Gmail, it will be enough to click on the button to connect through Outlook:

You will be redirected to the Microsoft login page, inside which you will need to log in with your account.

Once the details are submitted, WuBook will ask for consent to use the email address for the mail branding:

By clicking " Accept," you will return to ZaK, and the procedure will be completed.

With that done, you will have correctly configured Email Branding with Outlook.