The cancellation policy governs the penalties applied in case of No Show or cancellations made without adequate advance notice. It is a text that is printed both in the Online Reception during the booking process and in the voucher that is sent to the guest by email. The hotelier indicates in the cancellation rule the penalty that will be applied in these cases and how it will act on the user's credit card that guarantees the reservation.

You can configure your policy from the linked section below:

↳Useful Link: Auth Factory > WuBook/WooDoo > Online Reception > Basic > Cancellation Policy

☞ Docs: Online Reception

The cancellation policy is NOT sent to OTA through the Channel Manager, but concerns only the WuBook direct Booking Engine.

☞ Docs: What is an OTA?

☞ Docs: What is a Channel Manager

Master Policy

This is the default policy, but you can still add or delete policies. You can create different policies associated with special offers (such as non-refundable offers) or package offers, reservations with bids model, discount codes etc. Additional cancellation policies can also be dedicated to certain periods of the year through the Cancellation Calendar, as shown below in the article.

Building a policy

WuBook provides you with a set of predefined "policy types" . Other few fields are required depending on the type of policy you choose: (for example choosing as Policy type a percentage value of on the amount, you have to enter the percentage). You can also define your policy manually by writing your own policy by selecting "Custom Text".

Cancellation calendar

In high season you may want to apply a "stricter" cancellation policy than in low season. With the calendar you can indicate a time period (by selecting the start and end date) and a policy to be placed on that period. Saving the time period will overwrite the previous policy distribution in that period.

Direct bookings with an internal arrival date within a time frame will be subject to the policy set on that time frame rather than the master.