ZaK - Channel Manager messaging

    ZaK allows you to view and reply to messages received from channels connected to Channel Manager directly within our systems.

    You can also start a new conversation; all you need is the booking code from ZaK or the relevant portal.


    First, you can enable messaging via API within the Channel, in the OPTIONS section. If synchronization does not work,

    you will need to contact the portal's support team to ensure that messaging via API is also active within

    the Reserved Area (Extranet) of the Portal itself.


    Once active, you can access the function from the Channel Manager:



    The window that opens contains all active conversations on the selected OTA on the left (if the function is activated for multiple channels of the same type, you can select which channel to view conversations from at the top left).



    You can select a conversation and view the messages on the right, going from newest to oldest, top to bottom.


    You can filter conversations using the text box above the conversations.


    The filters organize conversations according to the following fields:


    • Name of the respondent;
    • Name or ID of the channel listing;
    • Check-in/Check-out date (in DD/MM/YYYY format);
    • Date and time of the last message;
    • Channel reservation code.

    You can also choose to display only unread messages by clicking on the inverted pyramid icon next to the filters:

    Published