ZaK - Channel Manager messaging

    One of ZaK's many features is the ability to view and respond to messages received from channels connected to the Channel Manager, directly within the platform.


    You can start a new conversation using this feature, all you need is the ZaK or the channel's reservation code.


    Before proceeding with the activation, the channel must be enabled for messaging, which must be activated from the extranet.

    Once this is done, you can contact the WuBook manager who handled the account configuration, who will proceed to activate the feature.


    Once activated, you will be able to access the feature from the Channel Manager:



    The window that opens contains all active conversations on the selected OTA on the left (if the function is activated for multiple channels of the same type, you can select which channel to view conversations from at the top left).



    You can select a conversation and view the messages on the right, going from newest to oldest, top to bottom.


    You can filter conversations using the text box above the conversations.


    The filters organize conversations according to the following fields:


    • Name of the respondent;
    • Name or ID of the channel listing;
    • Check-in/Check-out date (in DD/MM/YYYY format);
    • Date and time of the last message;
    • Channel reservation code.

    You can also choose to display only unread messages by clicking on the inverted pyramid icon next to the filters:

    Published