A reservation may involve one or more stays in different rooms. You can decide not to immediately assign a physical room to a reservation, and leave only the room category indicated. Shortly before the guests' arrival you can assign them a physical room.
☞ Docs: ZaK - Physical rooms
☞ Docs: ZaK - Room Category
A reservation is called pending when it has NOT yet been assigned to a physical room. In the reservation page of stays to which you have associated a physical room, the code of the physical room is shown next to the room type. On pending reservations, only the room type is indicated:
Pending reservations are visible from the following section:
↳ Useful Link: ZaK > Reservations > Reception > Pending
Reservations which have not been associated with any physical room, are however visible in the Planner/zView and take up the room category availability. Pending reservations are shown on one of the free rooms of the category, even if they are not really assigned to that room. Pending reservations will appear in transparency.
↳ Useful Link: ZaK > Reservations > Planner
Online Reservations
Reservations entered from an OTA through channel manager, can be downloaded on ZaK. The status of these bookings is "pending", as the sale on the internet is generally by room category and not by physical room.
If you want, you can enable an algorithm that automatically assigns a physical room to the incoming OTAs reservations:
☞ Docs: What is an OTA?
☞ Docs: What is a Channel Manager?
Assign a physical room to a reservation
Assigning a physical room to a pending reservation is very simple. From the Planner/zView you can click on the reservation and then on the icon . Then choose the physical room and save:
↳ Useful Link: ZaK > Reservations > Planner
Here is a YouTube video showing how to assign a room to a pending reservation: