By accessing the reservation details, you will find the "Guest Page" section to view this page:
☞ Docs: ZaK - Reservation detail
What can the customer do from the Guest Page?
Through these sections the guest can perform various operations and consult the details of his reservation:
- SUMMARY: see, in addition to a summary, the reservation voucher and print it, by clicking on the blue item "Reservation voucher" at the bottom left.
- ONLINE CHECK-IN: check-in online before coming to the property, entering their details and those of other guests in the reservation. When the customer has entered the data of all guests, a notification email is sent to the property.
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EXPERIENCES AND EXTRAS: add extras to his stay, for which he will see the prices and all the details you set.
- REMARKS AND CHECK-IN HOUR: specify the arrival time and write any notes. If the guest enters a note, an automatic notification email is sent to the property.
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GUARANTEE YOUR RESERVATION: guarantee the reservation by one of the Guarantee Methods you configured, such as pre-authorization or immediate payment.
- CANCEL RESERVATION: cancel your reservation, specifying the reason.
- INVOICES AND FISCAL DOCUMENTS: enter their billing information, so that the property can issue a document
- CONTACT US: display the property's contact information (email or/and phone number).
- GIVE US YOUR FEEDBACK: after check-out, express an opinion about the stay through an evaluation from 1 to 5 stars. The feedbacks from customers, once approved by the property, are visible in the summary page at the top right (yellow stars).
- MAKE A NEW RESERVATION: if Zak's Online Reception is enabled, the guest can book a new stay in your property.
Electronic guest signature
When checking in online you now have the option of requesting the guest's electronic signature, which will automatically appear on their Registration Card. As a first step, you can configure whether the signature should be optional or mandatory or whether it should not be required. You can set this from the following section:
↳ Useful Link: ZaK > Settings > Configurations > Guest Page
At this point, the electronic signature (if set) will be requested to the guest at the bottom of the online check-in page, after he has entered his details:
Please note that by law, the online electronic signature is allowed for consent to the processing of your own data. A 'weak' signature, i.e. an electronic signature, is equivalent to a holographic (handwritten) signature. The aim is to automate the process and to save both money and time.
Upselling of Extras and Experiences
Through the Online Check in page, the customer can purchase Extras and Experiences at any time even after finalizing the reservation. Zak has an availability counting system not only for rooms, but also for Extras!
Requesting a guarantee
If you have configured the Guarantee Methods, on the Online Check in page the guest will find the GUARANTEE YOUR RESERVATION section, where he can proceed according to the Guarantee Method you have configured.
If you prefer, you can also enable the automatic sending of a specific email to request the guarantee. You can read the following dedicated documentation with all the info on the Guarantee Methods: